FAQs
Why don't you bill to my insurance?
After over 25 years of private practice, our physicians and staff have grown weary of dealing with 3rd party payers. Service denials, limitations on the number of visits, pre-authorizations for medically necessary services, and high deductibles and out-of-pocket costs were causing frustration and affecting patient care. By dropping our participation with the 3rd party payers, we can contract directly with each patient to make a proper diagnosis and develop a treatment plan that is better suited to YOU - not the insurance company!
What are the benefits of direct patient care?
There are many.
- No long waits for an appointment to see a specialist. Our physicians typically have available appointment slots within a week or two - in some cases, we may even be able to work a patient in on the same day!
- No long waits in the waiting room. We have a more flexible schedule that allows us to space out our appointment slots so that most patients can be directed right back into the treatment area without waiting. Your time is just as important as ours!
- More face-to-face time with your provider. We don't have nurses or ancillary medical providers on staff. Our doctors will care for you directly. New patient visits are scheduled for one full hour so that our doctors can take the time to listen to our patients concerns and address them as needed.
- No surprise billing. Payment is due in full at the time of service. Our staff will discuss charges with you ahead of time so that by the time you check out you know exactly how much your bill will be. No added charges or bills will be sent after your visit.
- Reasonable fees. We don't have to "upcharge" our visits to make up for uninsured patient care or low insurance reimbursement rates. We charge a fair and customary fee for all services provided. In many cases, our fees are significantly less than what would be charged at other medical clinics.
Can I still submit a claim for services rendered to my insurance company?
Yes! In most cases, our staff can provide you with an itemized receipt that you can submit to your insurance company for possible reimbursement. Be sure to check with your insurance carrier to determine if you have any out-of-network benefits. ***Be advised that many government insurance plans, including Medicare, do NOT allow for patient claim submission.
Can I use my insurance benefits if I am referred outside of your office?
Yes! You can still use your own insurance benefits as usual at your pharmacy to pick up prescriptions that our doctors order or for local physical therapy services or at the hospital for outpatient radiology and/ or lab services.
Will my problem be treated on the first visit?
In many cases, yes! Many conditions, including routine nail trimming, fungal nail care, plantar wart treatment, corn or callus removal, shoe evaluation, and orthotic/ insert fittings, can all be addressed and treated promptly at the same visit. More complex problems, like sports injuries, heel pain, or infected ingrown toenails, may take an additional visit or two to properly resolve. Your doctor will discuss the treatment plan in detail with you at your first visit so that you'll know what to expect.
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